Contact CRM
Manage leads with tags, filters, owners, follow-ups, activity history, duplicate protection and bulk upload support.
- Search and advanced filtering
- Tag management and segmentation
- Bulk upload and restore logic
Reach by theVirtualyst
WhatsApp CRM andautomation for teams
Reach helps businesses manage conversations, run campaigns, and automate customer engagement through a more structured WhatsApp operating layer.
Shared WhatsApp inbox for teams
Contact CRM with tags, filters and follow-ups
Campaigns, automation and human takeover
Assignment, analytics and mobile apps
Core Features
Everything needed to run WhatsApp engagement as a structured system
Reach combines CRM, inbox, campaigns, automation, assignment and reporting into a cleaner platform for day-to-day business teams.
Shared WhatsApp Inbox
Run inbound and outbound conversations from one workspace with assignment visibility, archived history and reply context.
- Templates, text and media messaging
- Reply, forward and archive controls
- Conversation ownership tracking
Campaign Engine
Send manual or dynamic WhatsApp campaigns with scheduling, targeting, engagement filters and performance reporting.
- Manual and dynamic audiences
- Delivered, read and reply tracking
- Campaign analytics and run reports
Automation Flows
Build flows for qualification, routing, tagging, input capture, delays and escalation to human teams.
- Message, input and condition nodes
- Assign owner and tag actions
- Human takeover from chat
Assignment System
Route work to the right person through manual assignment, pools, rules and auto-assignment strategies.
- Pools and fallback users
- Round robin and workload-aware logic
- Assignment analytics and history
Reports and Control
Track campaigns, flow activity, assignment workload, follow-ups, notifications and plan usage from one system.
- Campaign and flow analytics
- Work items and notifications
- Roles, permissions and usage governance
Operating Model
Built for teams that need WhatsApp operations to be organised
Reach helps businesses move beyond simple message sending and run customer engagement with more structure, visibility and accountability.
Built for day-to-day WhatsApp operations
Reach is a complete operating layer for teams that handle leads, replies, campaigns and follow-up on WhatsApp.
- Shared inbox with archived conversation history
- Message timeline context including reply and forward markers
- Conversation filters for mine, assigned and unassigned views
- Media, template and text messaging in one place
Campaigns tied to actual execution
Campaign sending is connected to audience logic, delivery data and team workflows instead of operating in isolation.
- Manual selections and filter-based dynamic audiences
- Engagement filters for delivered, read and unread behaviour
- Scheduling with timezone-aware workflow
- Campaign reports and all-campaign analytics
Automation with accountability
Flows handle repetitive paths while teams still keep control over ownership, escalation and follow-up discipline.
- Message, input, delay, condition and handoff nodes
- Assign owner, tag actions and subflow support
- Takeover options to stop automation and assign the right user
- Flow analysis with node-level visibility
Pricing
Plans for businesses at different stages of growth
Choose a Reach plan based on team size, contact volume and the automation depth your business needs.
Starter
Perfect for small businesses getting started with WhatsApp engagement
Monthly Price
Rs 999/month
- 1 Agent
- 500 Contacts
- 2,000 Messages/month
- 2 Automation Flows
- 1 WhatsApp Number
Included Features
- Contact CRM with tags and filters
- Shared WhatsApp inbox
- Media messaging and forwarding
- Manual campaigns
- Flow builder and templates
Plus
Scale your team and expand your customer reach
Monthly Price
Rs 2,499/month
- 5 Agents
- 2,000 Contacts
- 10,000 Messages/month
- 10 Automation Flows
- 1 WhatsApp Number
Included Features
- Everything in Starter
- Dynamic audience builder
- Automatic conversation assignment
- Contact document management
- Team collaboration tools
Growth
Ideal for growing teams ready for unlimited messaging
Monthly Price
Rs 5,999/month
- 10 Agents
- 5,000 Contacts
- Unlimited Messages
- 25 Automation Flows
- 2 WhatsApp Numbers
Included Features
- Everything in Plus
- AI assistant
- Advanced campaign tools
- Engagement filters
- Custom roles and permissions
Pro
Enterprise-grade features for high-volume messaging
Monthly Price
Rs 12,999/month
- 50 Agents
- Unlimited Contacts
- Unlimited Messages
- 100 Automation Flows
- 5 WhatsApp Numbers
Included Features
- Everything in Growth
- Advanced campaign analytics
- WhatsApp suppressions management
- Advanced flow analytics
- High-volume messaging infrastructure
Enterprise
Tailored for large organisations with unique operational requirements
Monthly Price
Custom
- Unlimited Agents
- Unlimited Contacts
- Unlimited Messages
- Unlimited Flows
- Unlimited Numbers
Included Features
- Everything in Pro
- Dedicated infrastructure
- Custom AI models
- Custom integrations
- Enterprise SLA support
Plan Comparison
Compare limits and capabilities at a glance
| Feature | Starter | Plus | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Agents | 1 | 5 | 10 | 50 | Unlimited |
| Contacts | 500 | 2,000 | 5,000 | Unlimited | Unlimited |
| Messages | 2,000/mo | 10,000/mo | Unlimited | Unlimited | Unlimited |
| Automation Flows | 2 | 10 | 25 | 100 | Unlimited |
| WhatsApp Numbers | 1 | 1 | 2 | 5 | Unlimited |
| Dynamic Audiences | No | Yes | Yes | Yes | Yes |
| Auto Assignment | No | Yes | Yes | Yes | Yes |
| AI Assistant | No | No | Yes | Yes | Yes |
| Advanced Analytics | Basic | Basic | Expanded | Advanced | Custom |
Ready to See Reach in Action?
Let's talk about your WhatsApp engagement workflow
We'll walk through your lead flow, team operations, campaigns and automation needs and show how Reach can fit your business.
Schedule My Demo